Thanks for your request. One thing that you can do to increase visibility is to create a session group so that all unread chats will be in one location.

Here is a reference on Session Groups: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Session_groups

The specific filter you would use is:

UnacknowledgedEventCount > 0

We have more information on our forum post here: https://controlforum.connectwise.com/yaf_postst9736_Extension--Slack-Integration--5-6-required.aspx

Please note that the forum is read-only at this time.